Terms of Service

By visiting, browsing, using, or submitting information through this Website, you confirm that you have read, understood, and agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Cookie Policy.

Your continued use of the Website after any update to these Terms constitutes acceptance of the updated Terms.

If you are accessing the Website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Richmond County Hospice operates this Website to share information about our hospice and palliative care services, our facilities, our community events, and the ways people can support our work. Visitors may use the Website to make a patient referral, apply to volunteer, and find contact details for our offices.

The Website is informational. Nothing on it is medical advice, a diagnosis, a treatment recommendation, or an admission decision, and nothing on it creates a provider-patient relationship.

The Website is intended for a general adult audience. Referral and volunteer forms should be submitted by someone 18 or older. Volunteers under 18 are welcome to take part in our programmes, but a parent or legal guardian should complete the application on their behalf.

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We reserve the right to refuse access to the Website or its services to anyone for any reason at any time.

When you submit a referral or a volunteer application through the Website, you agree to provide accurate and complete information.

Submitting a referral does not by itself admit anyone to our care. Admission depends on eligibility, a clinical assessment, physician orders, and bed or service availability. Our Intake Department will contact you to discuss next steps.

We will make reasonable efforts to respond promptly, but we do not guarantee a response time through the Website. If a situation is urgent, please call us at 910-997-4464 rather than using a form.

Our forms are delivered by email and are not a secure channel. Please do not submit Social Security numbers, financial account details, payment card numbers, or detailed medical records through them.

In a medical emergency, call 911.

All content on the Website, including but not limited to text, images, graphics, logos, icons, photographs, audio clips, video clips, and software, is the property of Richmond County Hospice, Inc. or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

You may view and print content from the Website for personal, non-commercial use only. You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, or create derivative works from any content on the Website without our prior written permission.

Unauthorized use of Website content may violate copyright, trademark, and other laws and could result in legal action.

Any feedback, suggestions, ideas, or other submissions you provide to us may be used by us without restriction or compensation to you.

By using this Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or fraudulent information through any form or communication
• Attempt to gain unauthorized access to any part of the Website, its servers, or related systems
• Interfere with or disrupt the Website, its hosting infrastructure, or the experience of other users
• Use automated tools, bots, scrapers, or scripts to access or extract content from the Website without permission
• Upload or transmit viruses, malware, or any other harmful code
• Impersonate any person, business, or entity
• Harvest or collect personal information about other users without authorization
• Use the Website to transmit spam, unsolicited communications, or advertising
• Engage in any conduct that could damage the reputation of the organisation or its Website

We reserve the right to block, restrict, or terminate access to the Website for any user who violates these Terms or whose conduct we determine to be harmful to the organisation, the people we serve, or the Website.

We make reasonable efforts to ensure that the information on the Website is accurate, current, and complete. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information on the Website.

Website content including service details, availability, event dates, hours of operation, and contact information may change without notice. You should contact us directly to confirm current information before making a decision based on Website content.

We are not responsible for any errors, omissions, or outdated information displayed on the Website.

The Website may contain links to third-party websites, services, platforms, or content that are not owned or controlled by us.

We do not endorse, control, or assume responsibility for the content, privacy practices, terms, accuracy, or availability of any third-party website or service. Visiting a third-party website from a link on our Website is at your own risk.

We are not responsible for any loss or damage resulting from your use of or reliance on third-party websites, services, or content.

Third-party services used on this Website include Vercel (hosting), Cloudflare (form protection), Google Maps and Google Calendar (embedded map and events calendar), Meta/Facebook (embedded page feed), Eventbrite (event tickets), and Neon One / NeonCRM (online donations). Donations and ticket purchases are completed on those providers' own websites, under their terms.

We make commercially reasonable efforts to keep the Website accessible and operational. However, we do not guarantee that the Website will be available at all times or free from interruptions, errors, or technical issues.

The Website may be temporarily unavailable due to scheduled maintenance, hosting outages, security incidents, technical failures, or circumstances outside our control.

We are not responsible for any loss or inconvenience resulting from Website downtime, interruptions, or technical errors.

THE WEBSITE AND ALL CONTENT, INFORMATION, PRODUCTS, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

RICHMOND COUNTY HOSPICE, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, AND UNINTERRUPTED ACCESS.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RICHMOND COUNTY HOSPICE, INC., ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE, ITS CONTENT, OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE WEBSITE.

THIS INCLUDES BUT IS NOT LIMITED TO DAMAGES FOR LOST REVENUE, LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR PROPERTY DAMAGE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON LIABILITY FOR CERTAIN TYPES OF DAMAGES. IN THOSE JURISDICTIONS, THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless Richmond County Hospice, Inc., its owners, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Website
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party right, including intellectual property or privacy rights
• Any content or information you submit through the Website

This indemnification obligation survives the termination of these Terms and your use of the Website.

Hospice and palliative care is provided with the aim of comfort, dignity, and support. We do not guarantee any particular medical outcome, and nothing on the Website should be read as such a guarantee.

Each person's experience of care differs according to their diagnosis, their circumstances, the wishes of their family, and clinical factors outside anyone's control.

Stories, photographs, and quotations shown on the Website are shared with permission and illustrate our work. They are not a prediction of any other family's experience.

We reserve the right to refuse service to any person or entity at any time, for any reason, without notice or explanation, to the extent permitted by applicable law.

This includes the right to refuse, cancel, or discontinue services where we determine that proceeding would be unsafe, impractical, unlawful, or contrary to the best interests of the organisation or the people we serve.

The content on this Website is provided for general information only and does not constitute medical advice, nursing advice, or professional care guidance.

Nothing on this Website is a substitute for advice from a licensed healthcare professional. Decisions about hospice or palliative care should be made with the person's physician and care team. If you have a medical emergency, call 911.

We are not responsible for any delay, failure, or disruption in our services or Website caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, power outages, internet service disruptions, government actions, labor disputes, pandemics, supply chain failures, or acts of third parties.

In such circumstances, we will make commercially reasonable efforts to resume normal operations as soon as practicable.

Your use of this Website is also governed by our Privacy Policy and our Cookie Policy. These policies are incorporated into these Terms by reference.

By using the Website, you consent to the collection and use of information as described in our Privacy Policy.

By using the Website and submitting contact forms or requests, you consent to receive communications from us electronically, including by email, text message, or through the Website.

You agree that all notices, disclosures, agreements, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may withdraw consent to electronic communications at any time by contacting us, though withdrawal may affect your ability to use certain features of the Website or receive service.

We respect intellectual property rights and expect users to do the same. If you believe that content on the Website infringes your copyright, please contact us with the following information:

• A description of the copyrighted work you claim has been infringed
• The specific location of the allegedly infringing material on the Website
• Your contact information
• A statement that you have a good-faith belief the use is not authorized
• A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf

Send copyright notices to info@rchospice.com or nuuluxstudios@gmail.com, or to Richmond County Hospice, Inc., 1119 US Highway 1 North, Rockingham, NC 28379.

Richmond County Hospice operates primarily in Richmond, Anson, Moore, Scotland, and Montgomery counties in North Carolina and makes no representation that the Website or its services are appropriate or available in other locations.

Those who access the Website from other locations do so at their own initiative and are responsible for compliance with applicable local laws.

We reserve the right to update, modify, or replace these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Website after any change to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

We reserve the right to suspend or terminate your access to the Website at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

Upon termination, your right to use the Website ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, and indemnification.

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or related to these Terms or the Website shall be brought exclusively in the courts located in Richmond County, North Carolina.

By using the Website, you consent to the personal jurisdiction of those courts and waive any objection to such jurisdiction or venue.

Informal resolution

Before filing any formal legal claim, both parties agree to attempt to resolve the dispute informally by contacting the other party and describing the dispute in writing. Both parties will make a good-faith effort to resolve the matter within 30 days of notice.

If the dispute cannot be resolved informally, either party may pursue available legal remedies in the courts identified in section 23.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of this Website and supersede all prior agreements, representations, and understandings.

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and us.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

Questions, concerns, or notices regarding these Terms may be directed to:

Website

www.richmondcountyhospice.com

Email

info@rchospice.com

Website contact

nuuluxstudios@gmail.com (NuuLux LLC, website administrator)

Phone

910-997-4464

Mailing address

1119 US Highway 1 North, Rockingham, NC 28379