Privacy Policy

The information we collect depends on how you use the Website.

Information you provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Information entered into our referral form or volunteer application form
• Information about the person being referred for care, including their name, age, city or county, and current care setting
• Information provided in a volunteer application, including date of birth, employment and education history, references, emergency contact details, general health, languages spoken, and written responses about your interest in hospice volunteering
• Your relationship to a patient or to the person you are contacting us about
• Areas of volunteering you are interested in
• Any other information you choose to include in a message to us

Information collected automatically

When you visit the Website, we or our service providers may automatically collect certain technical information, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Approximate location based on Internet Protocol address
• Date and time of visits
• Website interactions
• Security and error information

This information may be collected through server logs, cookies, pixels, local storage, analytics tools, and similar technologies.

We may use collected information to:

• Respond to questions and messages
• Receive and act on patient referrals, and pass them to our Intake Department
• Review and follow up on volunteer applications
• Arrange and coordinate hospice care and support services
• Contact you about an enquiry, referral, application, or event
• Provide bereavement and grief support
• Operate, maintain, and improve the Website
• Measure Website traffic and performance
• Prevent spam, fraud, abuse, and security incidents
• Maintain appropriate organisational records
• Comply with legal, regulatory, and accreditation obligations
• Protect our rights, our patients, our staff, and our volunteers

The Website provides a referral form, used to tell us about someone who may benefit from hospice care, and a volunteer application form. Both send the information you enter to our staff by email.

We use referral information to contact you, to understand the person's situation, and to pass the referral to our Intake Department. We use volunteer application information to assess and follow up on your application, and to maintain volunteer records.

If you are referring another person, please share only what is needed for us to make contact. Our Intake staff will gather any further detail directly and through the appropriate channels.

Richmond County Hospice, Inc. is a healthcare provider. Information about a patient's health, care, or treatment that we hold in that capacity is protected health information and is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices.

This Privacy Policy describes how we handle information collected through the Website. It does not replace, limit, or override our Notice of Privacy Practices, which governs protected health information and is available from our office on request.

Information you submit through the referral form may include details about another person's health or care situation. Once that information reaches us and relates to a person who becomes our patient, we handle it under HIPAA and our clinical privacy procedures rather than under this Website policy.

The Website's forms are delivered by email and are not a secure medium for detailed medical information. Please share only what is needed for us to make contact. If you need to discuss clinical detail, call us at 910-997-4464 and we will take it directly.

We publish a quarterly newsletter and may contact you about events, volunteering, or a referral or application you submitted.

If you no longer wish to receive our newsletter, contact us at info@rchospice.com or nuuluxstudios@gmail.com, or call 910-997-4464, and we will remove you from the mailing list.

Even after you opt out of newsletters, we may still contact you about a referral, a volunteer application, an event you registered for, or a matter concerning care.

We may use cookies and similar technologies to operate and secure the Website, remember preferences, measure Website usage, prevent fraud, provide embedded content, and support advertising where applicable.

More information, including how to turn embedded content off, is available in our Cookie Policy.

No analytics provider is currently in use on the Website. We expect to add one; when we do, its name will be recorded here and this policy updated before the service is enabled.

The analytics provider may collect information such as Internet Protocol address, browser type, device information, pages viewed, referral source, Website interactions, and approximate location.

We use this information to evaluate performance, identify technical issues, and improve the Website.

We do not run advertising campaigns through the Website. However, our home page includes an embedded Facebook page feed provided by Meta Platforms, Inc.

Meta may use this embed to set cookies, measure engagement, and associate Website activity with a visitor's Facebook or Instagram account where one exists.

Depending on where you live, this may be treated as targeted advertising, sharing, or a sale of personal information under certain privacy laws.

You may turn the feed off using the Cookie settings link in the footer of every page, through your Facebook or Instagram account settings, through your browser's cookie controls, or by contacting info@rchospice.com or nuuluxstudios@gmail.com.

The Website includes content or features provided by third parties, including:

• Google LLC — Google Maps, showing our location on the Contact page
• Google LLC — Google Calendar, showing our events on the Events page
• Meta Platforms, Inc. — Facebook page feed on the home page

These providers may collect information when you view or interact with their content. Their information practices are governed by their own privacy policies and terms. Each can be turned off in our Cookie Policy preference tool.

We may disclose information to the following categories of recipients.

Service providers

We may share information with providers that assist with:

• Website hosting
• Domain and DNS services
• Website security
• Email delivery
• Analytics
• Data storage
• Website maintenance

These providers may process information as necessary to provide their services.

Professional advisers

We may disclose information to accountants, attorneys, insurers, consultants, subcontractors, and other professional advisers when reasonably necessary.

Legal and safety purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request
• Protect our rights or safety
• Investigate fraud, abuse, or security incidents
• Enforce an agreement

Business transfers

Information may be transferred during a merger, acquisition, financing, sale of assets, reorganization, or similar transaction.

With your consent

We may disclose information when you direct us to do so or provide consent.

Website hosting

Vercel Inc.

Domain, DNS, CDN and Website security

Cloudflare, Inc. (Cloudflare Turnstile, form protection and bot detection)

Form and email delivery

Email delivery of referral and volunteer form submissions to our staff

Analytics

None at this time; a provider is expected to be added

Payment processing

None. Online donations and event tickets are handled on the providers' own sites (Neon One, LLC and Eventbrite, Inc.), not on this Website.

Advertising

None. The home page embeds a Facebook page feed provided by Meta Platforms, Inc.

Chat or AI features

None

Other providers

Google LLC — embedded Google Maps and Google Calendar

We do not sell personal information for money. However, the embedded Facebook page feed on our home page may be treated as sharing personal information for cross-context behavioral advertising, or as a sale, under some privacy laws, even though no money changes hands.

You may turn that feed off using the Cookie settings link in the footer of every page, through your Facebook or Instagram account settings, through your browser's cookie controls, or by contacting us at info@rchospice.com or nuuluxstudios@gmail.com.

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Respond to communications
• Maintain organisational and transaction records
• Meet accounting, tax, insurance, and legal obligations
• Resolve disputes
• Enforce agreements
• Protect against fraud, abuse, and security incidents

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards intended to protect information.

Depending on the Website and services used, these safeguards may include HTTPS encryption, access controls, authentication protections, website firewall services, bot protection, spam prevention, software updates, monitoring, and secure third-party service providers.

However, no website, internet transmission, storage system, or security measure can be guaranteed to be completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Depending on applicable law, you may have the right to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain information
• Provide a copy of certain information
• Limit or object to certain uses
• Process an advertising opt-out request

To submit a request, contact us using the information below:

Website

www.richmondcountyhospice.com

Email

info@rchospice.com

Website contact

nuuluxstudios@gmail.com (NuuLux LLC, website administrator)

Phone

910-997-4464

Mailing address

1119 US Highway 1 North, Rockingham, NC 28379

We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.

The Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child has submitted personal information through the Website, contact us at info@rchospice.com or nuuluxstudios@gmail.com.

Our forms are delivered by email and are not a secure channel. Please do not submit the following through the Website:

• Social Security numbers
• Government identification numbers
• Financial-account credentials
• Complete payment-card information
• Medical or health records
• Detailed medical records, diagnoses, or treatment history — call us at 910-997-4464 instead

The Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. Review the privacy policy of each third-party website you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The revised policy will be posted on this page with an updated "Last updated" date.

Questions or requests concerning this Privacy Policy may be sent to:

Website

www.richmondcountyhospice.com

Email

info@rchospice.com

Website contact

nuuluxstudios@gmail.com (NuuLux LLC, website administrator)

Phone

910-997-4464

Mailing address

1119 US Highway 1 North, Rockingham, NC 28379